The number one word I've seen on all of the applications I've filled out for entry-level jobs is "passionate." Let's be frank, no one is passionate about filling out excel sheets that will be glanced at once and tossed... so can you fake it?This is a fabulous skill one should acquire early in life which serves especially useful in the service industry. Are you tough enough to smile through any kind of situation? Do you know when to show backbone? Having control of your emotions is the key to assisting frustrated customers and having the situation turn out in a positive manner.
The keyword I'm looking to engrain in my reader's skulls is positive. Attitude is key to providing good service. If you're miserable and show it, chances are A) you won't be tipped well and B) the experience for the customer will be mediocre at best.
The whole kitchen can be engulfed in a fiery inferno, but if you're smiling and calm, no one will know the difference (until they get a very well done burger).
If you're one of those people who say, "my attitude is based on how you treat me." Go home. If you have a customer who is just miserable, there is no reason to be negative. You want their money, right? So suck it up and smile princess.
I'm not saying to "fake" passion, true passion can't be faked. However, you can smile while doing the dirty work.
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